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Organization Development

Developing and integrating a structure that effectively supports the mission, the agency and the staff.

        This includes emphasis on things like common vision, mission, shared values, skill building, leadership development, continuous improvement, building ownership so that people take responsibility, quality assurance, organizing people around the work, allocating people in the right configurations given the nature of the work, getting people meaningfully involved in the continuing development of the organization and its core business.

Deer Creek Work

The table below captures the cards that we put under the topic of Organization Development at Deer Creek. The cards are organized by the major categories we put them into at the retreat (Yellow) and then the subcategories (light Blue). These categories are used to organize the material in this website.

 

Organization Development

 

A.     Strategic Planning

§         Did Formal Strategic Planning

§         Strategic Planning

§         Refined Strategic Planning Process

§         Planning Strategic Planning

 

B.     Process Management/Improvement

a.       Made Specific Improvements

§         Changed Case Review process

§         Changed to supervisory screening process in Intake

§         Strengthened screening process

§         Changed screening process to add DV, CD, MH

§         Contracted for CLA Consulting for Screening Improvement

§         Dropped case loads from 22.5 in 96 to 10.8 current – maintained

§         Counting Placement Days put attention on Length of stay – put a process in place to reduce it.

§         Used Problem solving team to reduce backlog

§         Ongoing development of practice standards and training on them

 

b.       Developed/Integrated systematic Process Improvement Elements

§         Undertook formal Agency Level Flow Charting Initiative

§         Integrated a formal Problem Solving Process

§         Did flow charting and documented procedures

 

C.     Structure

 

a.       Use of Teams/Teaming

§         Family Centered Teams

§         Restructured into teams (Intake, Ongoing, Adoption)

§         Formed Specialty teams (Multi assessment, Prevention, etc)

§         Formed Cross Functional Family Centered teams

 

b.       Addition of Staff

§         Added staff to move adoptions and add foster homes

§         Added staff after work study (7 workers, 3 supers)

§         Created school prevention program –(6 cw, 1 sup) Decreased intakes from schools

§         Added social Workers to schools

§         Front end service loading (Stability Workers, Aides, transition workers)

§         Addition of assessment supervisor

§         Added Screener, closed the door

§         Hiring Program Super to manage teams

§         Creating screening position in Intake

§         Added workers in direct service

§         Retained fast track staff

§         Hired Clinical Consultants

§         Hired Psychological Consultant

§         Hiring a Psychologist to do psych assessments

 

c.       Development/Addition of a formal Quality Assurance/Improvement Role

§         Added Quality assurance unit

§         Planning to add a quality Control position

§         Added a formal quality Role

§         Formed QA position to look at data

 

d.       Miscellaneous

§         Identified Structure issues

§         Chartered formal leader for CLA Implementation

§         All Social Workers are Holistic

§         PRC Family Preservation Divert

§         Enhanced Youth Services

§         Partnering with ISBUs.

 

* Note that there is a dominant presence of things related to screening across a couple of categories in the structure section.

 

D.     Training and Development

a.       Leadership/Team

§         Team Building/OD Training

§         Did formal Team Building

§         Did formal leadership development initiative

§         Team Building Training/OD work with different levels of staff

§         Team Building

§         Leadership Development

 

b.       Practice Related

§         Provide training to all new caseworkers on CLA (also specifically genegrams)

§         Unit meetings more structures and focused on training issues

§         Ongoing development of practice standards and training on them

§         Cross training for SW (Intake/Ongoing) to improve skills needed for holistic practice

§         Developed manuals for workers

§         TFC (Treatment Foster Care?)  Developed extensive training – expanded hours

 

E.      Technology

§         PRO IV

§         Getting technology and training staff to benefit from it

§         Technology improvements throughout agency